MBA8011-AG.Conflict Mgmt Systems Design.F13.Gourlay,Aimee

Document Type

Syllabi

School

HSB

Department

MMPA

Course Subject

MBA

Course Number

8011

Course Section

AG

Course Title

Conflict Mgmt Systems Design

Academic Term and Year

Fall 2013

Credits

4

Course Description

This course will help you improve decisions, increase creativity, enhance others' performance and your capacity to build a healty, productive workplace. The classroom will be a metaphor for "organization." Students will experience how conflict is managed individually and systemically. The class will discern patterns, roles, concerns, power differentials, and differing workplace assumptions. Participants will work in teams within the organization to design customized conflict responses. The course will merge theory and practice, challenging students on best practices, confict prevention tools, and alternative dispute resolution options. With a greater in-depth appreciation for workplace culture, systems, and people, class team members will gain familiarity with the necessity of assessments, buy-in,design teams, development, implementation, roll-out, and feedback loops. Participants will build their capacity to manage conflict more effectively on a systemic basis using principles of organizational systems design.

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