Analyzing the end user experience for impacting district technology planning





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The purpose of this qualitative study was to examine the end user experience of accessing school related student information online in a small suburban District. The District's eLearning System, online Student Information System and website were examined over a 30 day period to analyze all external traffic representing students, parents and staff accessing these system from outside of the school's network. Analyzing these experiences allowed for technical recommendations to emerge for the District to consider in an effort to improve the end user experience in the future. With the growth of Internet access and the rise of available school related student information online, parents have increased opportunities for staying involved and informed about their child's school information. The results of this study will be used in the technology planning process for the District.

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